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Research

2024 / 07

How Own Delivery Services Influence Customer Behavior and Sales in Online Retail? Building Trust and Improving Delivery Quality in Digital Economy

CHEN Yubo

2024 / 06

Auditor Materiality Threshold and Audit Quality—Evidence from the Revised ISA 700 in the United Kingdom

LI Dan

2024 / 06

Voice-based AI in call center customer service: A natural field experiment

GUO Xunhua and CHEN Guoqing

2024 / 06

Optimal selling scheme in social networks: hierarchical signaling, sequential selling, and chain structure

ZHOU Junjie

2024 / 06

Investigating the effects of product popularity and time restriction: The moderating role of consumers' goal specificity

YI Cheng

2024 / 06

Estimating Assortment Size Effects on Platforms: Leveraging Imperfect Geographic Targeting for Causal Inference

LIN Zhijie

2024 / 05

Customer Segmentation and Ex Ante Fairness: A Queueing Perspective

CHEN Jian